Customer Service · Internal Reference
A custom eyewear benefit built separately for each participating company. Every company sets its own spending cap, its own reorder window, and approves every order before it goes into production.
This covers the call you'll get most: a customer says their company discount isn't showing up, or the site won't let them order.
Question 1 of 3
Ask them to say the address out loud. It does not have to be a work address — it has to be the exact one their admin added to the employee list.
Waiting
Answer the question to get a verdict
The company covers up to its cap. Anything above it is charged to the employee on any standard payment method, exactly like a regular order.
Employee pays
$47.00
Company covers $100.00 of this order.
Say it like this
Ask for their email, then confirm it's the same one their company registered them under. A personal address is fine — a different address is not. If it doesn't match, nothing downstream will work.
The account tied to that address is what links the order to the company's program.
It sits where you'd normally type a coupon code.
Click it. That applies the discount, notifies the company admin, and starts the clock on the employee's reorder limit. All three happen from that one click.
They're not eligible for the discount on this order. Don't work around it — tell Leona and let her sort out why.
The order sits until the company admin approves it. Production time starts the next business day after that approval — not the day the order was placed. Say this out loud so it isn't a surprise later.
Spending cap
A cap is a per-employee spending limit, for example $100. Go over it and the employee pays the difference at checkout. Standard payment methods, same as any order.
Reorder window
Companies restrict frequency — once a year, twice a year, it varies. If a customer can't place an order, they're usually still inside that window.
Check for a previous order and its date, then confirm the company's limit with Leona. The window can only be bypassed with an OK from the company admin, sent to accounts@ocusafe.com.
Approval
No exceptions. The company admin approves from their own admin section, where they also manage the employee list and view, print, and pay monthly invoices.
Production time begins the next business day after approval.
Warranty
Return shipping is free and we replace the order at no cost — fit, style, or Rx, it doesn't matter which. You can offer this without checking first.
Enrollment
The admin adds employee email addresses. The employee then has to create an account on ocusafe.com with that same address and log in before starting an order. Skipping the login is a common cause of "my discount disappeared."
New companies
Send them to accounts@ocusafe.com or ocusafe.com/signup. Programs are built individually per company, so there's no standard pricing sheet to quote.
Ask Leona
Reorder windows, caps, and any missing "Apply Company Discount" button. Every company is different — she has the current terms.
Bypass requests from a company admin, new program inquiries, and admin-side account questions.
Send the customer here
For an employer that wants to set up a program of their own.